General Policies

Free consultation

All new clients are required to receive a free in home meet and greet prior to any services provided by Propaws Pet Care. This must be done at least 1 week prior to any service, unless it is an emergency visit.

Payments

All payments for services are due at the scheduled key pick up time, unless prior arrangements have been made.

Down Payments

A $50 down payment is required for any pet sitting service that falls over a holliday weekend (Christmas, 4th of July, Memorial day, Labor day, Easter and New years). 

New Clients

New clients receive 15% off their first pet sitting service.

Key Pick Up & Return

Two forms of entry are required at time of pick up such as a garage code and key. This is to ensure entry in case of a power outage. If they are presented at the consultation then no additional charge for pick up is required. If pick up is at a different time then a $5 pick up charge applies. 

Cancelations

All pet sitting service must be canceled at least 1 week from scheduled service, otherwise 50% of services are due for late cancelations. The down payments for holliday weekends are non-refundable.